Support
Need help with a FormulaIT product, on the web or on iPhone? Email us and someone from our team will reply within two business days.
Common questions
How do I cancel a subscription?
If you subscribed on our website, cancel from the billing or account settings inside the product, or email us from your account email and we will cancel it for you.
If you subscribed in one of our iPhone apps, Apple manages the subscription. Open Settings on your iPhone, tap your name, then Subscriptions, and choose the app.
How do I ask for a refund?
For purchases made on our websites, email support@formulaitai.com with your account email and the date of the charge. We review every request.
Purchases made through the App Store are refunded by Apple. Request one at reportaproblem.apple.com.
How do I delete my account and data?
Use the delete account option in the product's settings, or email us from your account email and ask us to delete it. We delete your account and personal data within 30 days, apart from records we must keep by law, such as payment and tax records.
I found a bug or a security problem.
Email support@formulaitai.com with the steps to reproduce it. For security issues, put “Security” in the subject line and we will prioritise it. Please don't share details publicly until we have fixed it.
What should I include when I email support?
The product name, the email on your account, your device and browser or iOS version, and a screenshot if something looks wrong. It lets us fix the problem in one reply instead of three.
Looking for how we handle your data? Read our privacy policy and terms of use.